Scheduling – a Major Challenge
Hospitals have grown into highly specialised and complex service organisations, often managing several hundred thousand appointments per year, across fragmented hospital environments. When it comes to each department managing their own appointment scheduling, often across different systems, complexities and inefficiencies are caused. Hospitals are under increasing pressure to improve efficiencies and service, so cooperation across departments is essential for the efficient management of hospitals.
CSC’s Enterprise Scheduling Solution (previously known as UltraGenda) offers robust, generic tools to enable hospitals, HMOs and healthcare communities to better manage the scheduling process, reducing inefficiency and improving service.
Read a recent media release about CSC Enterprise Scheduling in the Australian and New Zealand Region here
- Ensures accurate and up-to-date scheduling information is accessible at any time
- Supports optimisation of resources and regulates cross activities
- Rules-based and extremely configurable
- Intuitive user interface
- Highly secure with sophisticated access rights
- Seamless integration with other hospital solutions (CSC & 3rd party), ensuring appointments can be sent to existing systems.
- Uncomplicated integration with GP systems
- Referral portals for existing clinicians
- Enabled for eTransactions
- Functionally rich product features
Improved staff and customer satisfaction
Every day, a quarter of a million appointments are booked in CSC’s Enterprise Scheduling systems across the world. Our clientele consists of blue-chip customers, many of them university and/or large hospitals. With accurate and up-to-date information accessible at any time, staff and customer satisfaction is assured.
Efficiency and cost savings
The impact of our state-of-the-art scheduling solutions on an organization’s efficiency is huge; not only in terms of time and money savings, but also in terms of increased staff satisfaction. Resource occupation is optimized, overhead costs associated with endless calls are reduced, and when deployed across a health organization, cross-hospital activity is regulated at virtually no cost.
Assured quality and accountability
Relevant questions and answers guide the booking assistant and the patient through the booking process ensuring that the right appointment is booked for the patient and that required information is collected. All activity is constantly logged, hence total traceability—an important aspect of quality.
With CSC’s Enterprise Scheduling suite, service to the patient is not only improved, it is transformed. Swift and accurate information is always readily available; a variety of letters with precise instructions and information are available in the patient’s own language; searches for free slots consider patient’s own criteria and preferences; 24/7 service via call center during non-business hours and a reminder service via e-mail or SMS ensures a seamless service.
UltraGenda Pro – For Appointment Scheduling
UltraGenda Pro is the heart of CSC’s Enterprise Scheduling suite. An enterprise-wide scheduling solution, UltraGenda Pro is web-native and rules-based and is extremely user-friendly, robust and reliable. It integrates with dozens of HIS components, including RIS and other departmental applications. The solution supports the planning of the primary and secondary resources such as physicians, operating rooms and modalities. UltraGenda Pro is the reference point for enterprise-wide scheduling and is used in hundreds of leading hospitals across the world.
UG Broka - For online referrals and bookings
The volume of referral and booking transactions in hospitals is substantial. UG Broka is an online referral and booking platform that brings the convenience of the internet to referrals and bookings. The UG Broka platform is integrated into existing customer websites or web portals or with UltraGenda Pro.
UG Track Pro
For follow-up of planned appointments procedures and exams are often rescheduled to other timeslots or other rooms. Appointments planned in UltraGenda Pro can be made available in UG Track Pro for rescheduling and follow-up. The rescheduling takes place via ‘‘drag and drop’’ and leads to a concrete work program for the department and the day concerned. Time stamps registered during the procedure lead to a real-time progress view of all procedures and resources.
UG Contacts Store
UG Contacts Store is CSC’s Enterprise Scheduling datamart - a subset of data relating to the scheduling and follow-up of appointments. That data is collected systematically and in real-time by the data warehouse so that the customer can reach the information they need at any time. UG Contacts Store is fed permanently from UltraGenda Pro and UG Track Pro. The data can be disclosed, analyzed and shared by means of third-party business intelligence software.
Send us an email here to learn more about CSC Enterprise Scheduling.
Click here to read how our enterprise scheduling solution, UltraGenda, is now gathering momentum in the UK.
Click here to read how UltraGenda is being used to to improve referrals, appointments and scheduling at Tan Tock Seng Hospital, Singapore.
Download the CSC Enterprise Scheduling brochure
The Enterprise Scheduling solutions undeniably offer the most powerful scheduling tools for the health sector, both in terms of functionality and stability.
Helga De Neve,
CIO, AZ St Jan General Hospital, Bruges, Belgium
After being an early adopter of iSOFT’s enterprise-wide scheduling solution, AZ St Jan Hospital went one step further and implemented a referral and booking portal, enabling physicians to refer patients to the hospital and patients to book their own appointments.
Read the AZ St Jan Hospital moves to online scheduling case study