Welcome to Customer Services
This page provides details of how our customers can use the Internet to contact the Service Desk, to log and review incidents and to get help with our solutions.
Guidance on contacting and using the Service Desk are provided in the Customer Service Handbook with separate versions for Primary Care and Secondary Care.
Primary Care: Launched in December 2010, the Primary Care Incident Management Portal enables customers to report, update and resolve Incidents via the internet. Some of the benefits of the portal include:
• report an incident 24/7 365 days a year.
• check on the status of all incidents raised by your practice.
• update existing incidents with additional notes and attachments to expedite resolution.
• request progress updates on open incidents and close incidents if no longer relevant.
• avoid calling the service desk at busy periods for non-severity 1 calls.
Incidents can be reported via this link https://primarycaresupport.isofthealth.com/ServicePortal. Any questions regarding the Incident portal should be sent to email@example.com.
Secondary Care (excluding UK Patient Centre/CLINiCOM): We use the incident management system known as iASSIST which has direct customer access for logging and viewing calls over the Internet available at https://iassist.isoftplc.com/ Please note that Priority 1 or 2 calls relating to a system which is not working must be phoned through using the support numbers detailed in the handbook.
Secondary Care (UK Patient Centre/CLINiCOM): Customers using the Patient Centre/CLINiCOM solution have direct access from within the solution to our ITS incident management system and should log and view any issues with their Patient Centre/CLINiCOM solution via this route. Please note that Priority 1 or 2 calls relating to a system which is not working must be phoned through using the support numbers detailed in the handbook.
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