Savience Assure® provides the following:

Clarity® - A streamlined appointment management system designed for reception staff, managers and clinicians. Clarity provides everything members of a busy reception team need to manage check-in and the patient workflow seamlessly.  Clarity, sitting at the hub of Savience Assure works in conjunction with the healthcare providers patient administration system (PAS). Links to the PAS enable Clarity to receive appointment and clinic details and, crucially, to report back to the PAS when a patient has attended a clinic.

Check-in - The self service touch screen check-in module allows patients of all ages to check themselves in for their appointment via an easy to use and accessible touch screen kiosk. Patients using check-in have their current demographic and appointment status automatically updated into Clarity and the PAS.

Call-out - Integrated with Clarity, call-out is the automated patient call system.  It provides a professional and efficient patient call and information system with LCD display for effective, automated patient communication. Clarity generates a unique patient number, which is issued automatically during check-in, protecting patient confidentiality and supporting information governance guidelines.

Pathfinder® - From initial entry into the hospital, Pathfinder will direct patients and visitors alike. Patients will find that Pathfinder works with check-in to provide a simple and intuitive map to lead them to their clinic.

Survey® - Is linked to check-in to enabling patients to feed back key information to healthcare providers about their visit and the services that they have received.

Key Benefits

Patient Experience - Self service check-in puts the patient in control. The kiosks bring other welcome benefits including enhanced privacy and elimination of language barriers.

Staff time management - Kiosks free your reception staff to devote more time to patients who need extra help, and to focus on work that achieves hospital targets. Clinicians gain better visibility and control of their workload and can prepare more efficiently for their patients. 

Major cost savings - The self service solution can be integrated with your PAS to automatically update records when the patient checks in. With up to date patient and GP contact details, healthcare providers can maximise revenue from accurate billing.

Hygiene - Fully compliant with NHS standards for infection control, the kiosks can be sterilised by wiping or washing them down, gel wipes are also available for patients to use.

Patient confidentiality – All touch screen kiosks operating check-in are fitted with a privacy filter that protects the patient demographic details from being viewed.  Savience call-out uses a numbering system for calling patients, protecting the patients’ identity.

Socially inclusive – The Clarity solution is supplied with a language pack, allowing the patient to change the displayed language at the kiosk, eliminating potential language barriers.  The system is also configurable for the partially sighted, allowing the display to be changed to at the touch of a button to show easy to read text and large buttons.

How it works

Patient Tracking - The kiosk solution provides a real-time view of patient attendance and movement between receptionists and clinical staff.  Patients can self-check in using either relevant personal information or a bar-coded appointment letters.  Appointment data is made available on a daily basis.

Information capture and confidentiality - Research has shown that did not attend (DNA) rates average over 10% and that one third of these, result from incorrect contact information. As part of the check in procedure your can prompt patients to verify their address details and direct them appropriately when relevant details are incorrect or are missing. This simple step can dramatically reduce wasted appointments.

Clarity and flexibility - A patient who needs a procedure, such as an x-ray before seeing a clinician can get clear instructions at check in about where to go first and what to do next. If you have several clinics or reception areas, the system can automatically redirect patients who have come into the wrong area.  Anyone who tries to check in at the wrong time for their appointment can be instructed to go to the reception desk where staff now have more time to offer assistance.

Results

• At a Kingsmill Diagnostic Treatment Centre in Mansfield there are seldom more than one or two people at each check in kiosk, compared with five previously queuing at reception.

• In the first 11 months up to 1,200 appointments were available to the check in kiosks every day and more than 100,000 patients have checked in successfully using self-service.

• Proving that age is no barrier to adoption, 41% of successful users were aged 60 or over.

 

For any enquiries please email uki.info@isofthealth.com